I normally post bad travel tales, so thought I should say something when a good thing happens.
I pulled up to the Avis rental car return with my family. They saw that a baby was on board, so one of the agents jumped in the car, took us to departures (bypassing having to get everything out, waiting for the shuttle bus, etc) and helped us with the luggage.
This alone will make me think of Avis next time around.
The good news didn’t last though, as we landed minus a bad (hopefully it will show up at our home later today).