Even cleaner Map, List, and Array support Turn off auto-logon to voice-mail
Feb 22

RE: DELL == Dreadful Execution of Laptop saLes

Tech Add comments

I read DELL == Dreadful Execution of Laptop saLes, and was a little surprised, as I have only had top service from DELL…. until….

I recently ordered a new flat panel. The flat panel was “on special” and a wireless keyboard and mouse were added ‘for free’. I have no need for these at all, since I already have the setup that I want.

The order was a couple of weeks ago, and I have been getting emails saying that the order is delayed. I called DELL and the order was delayed due to the damn wireless keyboard which I don’t give a monkeys about!

I am currently trying to get them to ship the damn monitor already, but the people on the other line are proving painful to work with :(

Update

They claims that there is NO WAY for them to ship part of the order. They *need* to have all the parts come in. Isn’t that absolutely crazy? Isn’t this the DELL that revolutionized and streamlined the process?!!!

8 Responses to “RE: DELL == Dreadful Execution of Laptop saLes”

  1. Sam Pullara Says:

    If you order a laptop get the 3 year warranty. I got my sister a Dell laptop for Law School. She has had the motherboard replaced 3 times (usually with decent turnaround, about 1 week) and recently the screen died and they sent her a brand new laptop. However, they expected her to backup all her stuff and install it fresh on the new machine… not a pretty sight for someone who doesn’t have any experience with that kind of thing. How do you explain to people that they can’t just copy MS Office onto the new machine? Even worse, Dell expected her to backup to some intermediate machine before she got the new one so she could trade machines with the UPS guy when he dropped the new one off.

  2. Sam Pullara Says:

    If you order a laptop get the 3 year warranty. I got my sister a Dell laptop for Law School. She has had the motherboard replaced 3 times (usually with decent turnaround, about 1 week) and recently the screen died and they sent her a brand new laptop. However, they expected her to backup all her stuff and install it fresh on the new machine… not a pretty sight for someone who doesn’t have any experience with that kind of thing. How do you explain to people that they can’t just copy MS Office onto the new machine? Even worse, Dell expected her to backup to some intermediate machine before she got the new one so she could trade machines with the UPS guy when he dropped the new one off.

  3. Dion Says:

    Ironically I got the following email from Amazon just after this post:

    We wanted to let you know that there is a delay with item(s) in the order you placed on January 23 2005 13:04 PST

    blah blah blah

    Are they all moving to RFID or something? ;)

    D

  4. Dion Says:

    Ironically I got the following email from Amazon just after this post:

    We wanted to let you know that there is a delay with item(s) in the order you placed on January 23 2005 13:04 PST

    blah blah blah

    Are they all moving to RFID or something? ;)

    D

  5. Chris Richardson Says:

    I also have a three year, next business day onsite warranty but with the rate at which models become obsolete I wonder useful it is for older machines.

    Currently, my two year old latitude C840 needs a new motherboard. I hadn’t heard anything for a few days and after the third time I called the Dell person finally figured out that it was on back order. It might take a week, it could take a month…hopefully someone still manufactures them…:-(

  6. Chris Richardson Says:

    I also have a three year, next business day onsite warranty but with the rate at which models become obsolete I wonder useful it is for older machines.

    Currently, my two year old latitude C840 needs a new motherboard. I hadn’t heard anything for a few days and after the third time I called the Dell person finally figured out that it was on back order. It might take a week, it could take a month…hopefully someone still manufactures them…:-(

  7. Sam Pullara Says:

    Now you know how they revolutionized and streamlined the process. I’m sure that not making exceptions like this one is part of it.

  8. Sam Pullara Says:

    Now you know how they revolutionized and streamlined the process. I’m sure that not making exceptions like this one is part of it.

Leave a Reply

Spam is a pain, I am sorry to have to do this to you, but can you answer the question below?

Q: What are the first four letters in the word British?