Comments on: RE: DELL == Dreadful Execution of Laptop saLes http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales blogging about life, the universe, and everything tech Sat, 08 Sep 2012 07:06:53 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Sam Pullara http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19617 Sam Pullara Wed, 23 Feb 2005 02:36:58 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19617 Now you know how they revolutionized and streamlined the process. I'm sure that not making exceptions like this one is part of it. Now you know how they revolutionized and streamlined the process. I’m sure that not making exceptions like this one is part of it.

]]> By: Sam Pullara http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19618 Sam Pullara Wed, 23 Feb 2005 02:36:58 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19618 Now you know how they revolutionized and streamlined the process. I'm sure that not making exceptions like this one is part of it. Now you know how they revolutionized and streamlined the process. I’m sure that not making exceptions like this one is part of it.

]]> By: Chris Richardson http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19615 Chris Richardson Tue, 22 Feb 2005 21:14:29 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19615 I also have a three year, next business day onsite warranty but with the rate at which models become obsolete I wonder useful it is for older machines. Currently, my two year old latitude C840 needs a new motherboard. I hadn't heard anything for a few days and after the third time I called the Dell person finally figured out that it was on back order. It might take a week, it could take a month...hopefully someone still manufactures them...:-( I also have a three year, next business day onsite warranty but with the rate at which models become obsolete I wonder useful it is for older machines.

Currently, my two year old latitude C840 needs a new motherboard. I hadn’t heard anything for a few days and after the third time I called the Dell person finally figured out that it was on back order. It might take a week, it could take a month…hopefully someone still manufactures them…:-(

]]> By: Chris Richardson http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19616 Chris Richardson Tue, 22 Feb 2005 21:14:29 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19616 I also have a three year, next business day onsite warranty but with the rate at which models become obsolete I wonder useful it is for older machines. Currently, my two year old latitude C840 needs a new motherboard. I hadn't heard anything for a few days and after the third time I called the Dell person finally figured out that it was on back order. It might take a week, it could take a month...hopefully someone still manufactures them...:-( I also have a three year, next business day onsite warranty but with the rate at which models become obsolete I wonder useful it is for older machines.

Currently, my two year old latitude C840 needs a new motherboard. I hadn’t heard anything for a few days and after the third time I called the Dell person finally figured out that it was on back order. It might take a week, it could take a month…hopefully someone still manufactures them…:-(

]]> By: Dion http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19613 Dion Tue, 22 Feb 2005 21:05:47 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19613 Ironically I got the following email from Amazon just after this post: We wanted to let you know that there is a delay with item(s) in the order you placed on January 23 2005 13:04 PST blah blah blah Are they all moving to RFID or something? ;) D Ironically I got the following email from Amazon just after this post:

We wanted to let you know that there is a delay with item(s) in the order you placed on January 23 2005 13:04 PST

blah blah blah

Are they all moving to RFID or something? ;)

D

]]> By: Dion http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19614 Dion Tue, 22 Feb 2005 21:05:47 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19614 Ironically I got the following email from Amazon just after this post: We wanted to let you know that there is a delay with item(s) in the order you placed on January 23 2005 13:04 PST blah blah blah Are they all moving to RFID or something? ;) D Ironically I got the following email from Amazon just after this post:

We wanted to let you know that there is a delay with item(s) in the order you placed on January 23 2005 13:04 PST

blah blah blah

Are they all moving to RFID or something? ;)

D

]]> By: Sam Pullara http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19611 Sam Pullara Tue, 22 Feb 2005 20:39:37 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19611 If you order a laptop get the 3 year warranty. I got my sister a Dell laptop for Law School. She has had the motherboard replaced 3 times (usually with decent turnaround, about 1 week) and recently the screen died and they sent her a brand new laptop. However, they expected her to backup all her stuff and install it fresh on the new machine... not a pretty sight for someone who doesn't have any experience with that kind of thing. How do you explain to people that they can't just copy MS Office onto the new machine? Even worse, Dell expected her to backup to some intermediate machine before she got the new one so she could trade machines with the UPS guy when he dropped the new one off. If you order a laptop get the 3 year warranty. I got my sister a Dell laptop for Law School. She has had the motherboard replaced 3 times (usually with decent turnaround, about 1 week) and recently the screen died and they sent her a brand new laptop. However, they expected her to backup all her stuff and install it fresh on the new machine… not a pretty sight for someone who doesn’t have any experience with that kind of thing. How do you explain to people that they can’t just copy MS Office onto the new machine? Even worse, Dell expected her to backup to some intermediate machine before she got the new one so she could trade machines with the UPS guy when he dropped the new one off.

]]> By: Sam Pullara http://almaer.com/blog/re-dell-dreadful-execution-of-laptop-sales/comment-page-1#comment-19612 Sam Pullara Tue, 22 Feb 2005 20:39:37 +0000 http://almaer.com/blog2/re-dell-dreadful-execution-of-laptop-sales#comment-19612 If you order a laptop get the 3 year warranty. I got my sister a Dell laptop for Law School. She has had the motherboard replaced 3 times (usually with decent turnaround, about 1 week) and recently the screen died and they sent her a brand new laptop. However, they expected her to backup all her stuff and install it fresh on the new machine... not a pretty sight for someone who doesn't have any experience with that kind of thing. How do you explain to people that they can't just copy MS Office onto the new machine? Even worse, Dell expected her to backup to some intermediate machine before she got the new one so she could trade machines with the UPS guy when he dropped the new one off. If you order a laptop get the 3 year warranty. I got my sister a Dell laptop for Law School. She has had the motherboard replaced 3 times (usually with decent turnaround, about 1 week) and recently the screen died and they sent her a brand new laptop. However, they expected her to backup all her stuff and install it fresh on the new machine… not a pretty sight for someone who doesn’t have any experience with that kind of thing. How do you explain to people that they can’t just copy MS Office onto the new machine? Even worse, Dell expected her to backup to some intermediate machine before she got the new one so she could trade machines with the UPS guy when he dropped the new one off.

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