Comments on: Customer service revolution: Why United doesn’t have to suck http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck blogging about life, the universe, and everything tech Sat, 08 Sep 2012 07:06:53 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: David Antonio Wagner Toledano http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck/comment-page-1#comment-41523 David Antonio Wagner Toledano Tue, 28 Jul 2009 19:14:24 +0000 http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck#comment-41523 Dion, Found your post online and we can not agree with you more. My friend, the customer service revolution is spreading rapidly and many -like you and us- are already members. For the past 3 years we've been putting seminars that focus on the enhancement of customer service systems. I leave you with this micro-site we just built towards achieving our vision: 'to change the world by creating a customer service revolution.' (www.secretsummit.com) Let's keep in touch please. David Dion,

Found your post online and we can not agree with you more. My friend, the customer service revolution is spreading rapidly and many -like you and us- are already members. For the past 3 years we’ve been putting seminars that focus on the enhancement of customer service systems. I leave you with this micro-site we just built towards achieving our vision: ‘to change the world by creating a customer service revolution.’ (www.secretsummit.com)
Let’s keep in touch please.

David

]]> By: Carrie T http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck/comment-page-1#comment-39247 Carrie T Thu, 17 Jul 2008 21:07:54 +0000 http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck#comment-39247 Airlines are getting so frustrating! They are trying to cut costs everywhere thus making the customers more and more unsatisfied. I saw an article called "The Customer Service Hall of Shame" on a website called <a href="http://mshare.net/index.html" title="Mindshare" rel="nofollow">Mindshare</a>. It has some of the worst rated companies. You should check it out. Airlines are getting so frustrating! They are trying to cut costs everywhere thus making the customers more and more unsatisfied. I saw an article called “The Customer Service Hall of Shame” on a website called Mindshare. It has some of the worst rated companies. You should check it out.

]]> By: replicahandbags http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck/comment-page-1#comment-39168 replicahandbags Sat, 05 Jul 2008 07:07:35 +0000 http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck#comment-39168 thanks for your share. thanks for your share.

]]> By: Marc http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck/comment-page-1#comment-37690 Marc Fri, 04 Jan 2008 15:15:49 +0000 http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck#comment-37690 Great article. Your readers might want to try www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service. It is free and easy to use. Great article.

Your readers might want to try http://www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

It is free and easy to use.

]]> By: dion http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck/comment-page-1#comment-37689 dion Fri, 04 Jan 2008 07:06:11 +0000 http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck#comment-37689 James, Thanks for the note. I will give choices a try. I will be amazed if it does work out for me... hopefully they can prove me wrong! Cheers, Dion James,

Thanks for the note. I will give choices a try. I will be amazed if it does work out for me… hopefully they can prove me wrong!

Cheers,

Dion

]]> By: James Ward http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck/comment-page-1#comment-37688 James Ward Thu, 03 Jan 2008 22:52:29 +0000 http://almaer.com/blog/customer-service-revolution-why-united-doesnt-have-to-suck#comment-37688 The fact that United can't combine miles tickets with paid-for tickets always drives me nuts. This past holiday I tried using the United Choices instead of miles to get our tickets. Although this isn't always a better deal it is nice because you pay for all the tickets and with choices they refund you some or all of the price. The refund was quickly (about 3 days) added right back to my United Visa card. And best of all since the tickets were not rewards tickets I was able to use upgrades on them and even get mileage credit for them. Give the Choices thing a try next time and let me know how it works for you. http://www.united.com/choices -James The fact that United can’t combine miles tickets with paid-for tickets always drives me nuts. This past holiday I tried using the United Choices instead of miles to get our tickets. Although this isn’t always a better deal it is nice because you pay for all the tickets and with choices they refund you some or all of the price. The refund was quickly (about 3 days) added right back to my United Visa card. And best of all since the tickets were not rewards tickets I was able to use upgrades on them and even get mileage credit for them. Give the Choices thing a try next time and let me know how it works for you.
http://www.united.com/choices

-James

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