I had to visit the Apple Genius Bar for the first time today. The reason was that my left shift key on the MacBook Pro wasn’t working well. I was dreading having to mail in the machine, so I was worried that the guy behind the desk would be able to do jack.
After setting up a time via the “concierge” they managed to bypass me, although I was there in the store. I wasn’t allowed to sit at the bar when my name was #1 because that wasn’t done:
“Take a step away sir. We will call you later”
The experience was a little like seeing the IT guy from the british version of The Office. Man they thought they were important. Geniuses.
SIDENOTE: I still laugh at the word genius. A well known Java speaker told me that he was fantastic at Trivial Pursuit and had never lost a game of the “Genius” edition ;)
The good news was that they could take the macbook pro backstage (this was the first they had seen from the public) and were able to take apart the new keys and fix a broken bit of plastic that was causing the problems.
One of the non-geniuses had a great service ethic, and I ended up heading out with a 30″. Finally, I can power it. Finally, I have my ideal dev environment.
- Left side of screen: development
- Right side of screen: testing (e.g. testing in a browser, running the Swing app, whatever)